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FAQs: General


Why WAGNER?

The WAGNER Group is the leading manufacturer of top-quality, high-tech solutions in its market. It develops, produces and markets first-class, pioneering products worldwide Thanks to the ease of use, reliability and economic efficiency of our products, as well as to our worldwide service network, we have a unique presence in the surface finishing market.

What must I remember when masking?

If you are using a fine spray unit, we recommend you mask all areas that you do not want to coat. Remove furniture from the room or cover it. There is also a short How-to-guide for how to mask correctly.

What is the best way of masking?

There are a number of masking materials depending on the surface and type of application, for example: foil, mesh tape, cardboard and masking tape. Make sure that the adhesive tape is stuck down well. Your local DIY store will have a wide range of these products.

What must I remember about safety when working?

When working with solvent-based materials, make sure that there is enough ventilation. If necessary, use respiratory protection. Always follow the material manufacturer's instructions.

Do I have to wear breathing protection?

Spraying creates a slight spray mist and we therefore recommend that you wear breathing protection. If you are using materials that contain pesticides or fungicides, it is imperative to wear respiratory protection! Always follow the material manufacturer's instructions.

What must I remember about my working environment?

Always keep your workplace clean and tidy. Do not use the unit in environments where there is a risk of explosion.

Who can I contact if I have any problems?

Call us or send us an e-mail. Click here for our contact details.

My unit isn't working properly. How can I get it working again?

For notes on eliminating malfunctions, see the Operating Instructions. However, if you want you can also call us or send us an e-mail. For our contact details, click here.

What must I do to preserve my unit's long service life?

Clean your unit after every project. Your unit also contains certain parts that occasionally have to be lubricated. It is recommended that you check the permeability of the air filter from time to time and replace it if necessary. Refer to your Operating Instructions for the corresponding information.

Can I re-use paint for my next project?

You can store paint for a long time provided it has not been diluted with water and has been kept in an airtight container. If the paint has been diluted with water then the presence of seed nuclei may cause the paint to deteriorate (mould formation).

What do I have to remember if I want to replace spare parts?

Only have your unit repaired by WAGNER or a similarly qualified specialist and only use original spare parts from WAGNER. You can contact your stockist or get in touch with WAGNER directly. For contact details, click here.

Where will I find information on spare parts for my product?

You will find a list of spare parts and the corresponding part numbers in your unit's Operating Instructions. Just contact us if you have any questions. For our contact details, click here.

Who can I contact if I want to order spare parts?

You will find a list of spare parts and the corresponding part numbers in your unit's Operating Instructions. Just contact us if you have any questions. For our contact details, click here.

What do I have to remember when getting rid of paint?

The paint tin contains information on how to dispose of the paint. Paint is usually categorised as special waste.

What do I have to remember when I want to get rid of my unit?

Do not dispose of your unit in the normal household waste. Take your unit to a local disposal point or ask your dealer for advice.

What units can I use to apply façade paints?

At present, WAGNER only supplies paint rollers for the application of façade paints in the DIY sector. (e.g. W3500, HandiRoll 550, TurboRoll 550). Due to outdoor conditions, the spraying of external façades with DIY units does not yield optimum results. However, the range for professional contractors contains many difficult solutions.

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