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Internet Data Privacy Statement

1. General

J. Wagner GmbH (further legal information can be found in the Legal Information section) is the entity responsible for complying with data protection legislation relating to this website. We are delighted by your interest in our website, and we want you to feel secure and happy during your visit. J. Wagner GmbH (hereinafter "Wagner") therefore takes the protection of your personal data very seriously. This data privacy statement is intended to inform you about which personal data we collect from you when you use our website, and for what purposes we process and use this data.
The data privacy statement has a modular structure to make it easy for you to find specific information. By following this link cdn.wagner-group.com/fileadmin/redaktion/Unternehmen/AGB/Datenschutzerklaerung.pdf you can view or download the complete text as a PDF file.
Personal data is any information that can be attributed to a specific person. This includes names, addresses, telephone numbers, e-mail addresses and other information that you enter in forms on our website.

You are of course also able to visit our website without sharing any information about yourself. Whenever you use our website, data is also collected and processed but cannot be attributed to you personally. For more information about this, see the modules entitled "Web service log files", "Cookies" and "Web analysis".
Wagner reserves the right to modify its data privacy statement at any time to reflect changing legal provisions and requirements, or to make other updates as it sees fit. Please keep yourself up to date about changes to the data privacy statement by visiting the relevant link from our website to view it.
If you have any general questions about our website, please get in touch with us:

Tel: +49 7544 505 0
E-mail: online-services@wagner-group.com

For questions about data privacy, please contact our Data Security Officer:

Bettina Herman
T +49 7544 - 1366
F +49 7544 - 1366
Bettina.Herman@wagner-group.com

2. Web service log files

Whenever you visit the pages of our website with your browser, the server stores the data needed to operate a web service entirely automatically in log files. The name of your browser, your Internet service provider, the IP address of your PC, the address of the site from which you visited our website, the name of your operating system, the pages of our website you visit and the date and duration of your visit are all recorded. This data is temporarily stored in log files and then automatically deleted. It is stored so that, if a problem occurs, an analysis can be carried out of any activities that may have led to the fault.

3. Cookies

Cookies are small text files that our server stores in a separate area of your browser on your PC if your browser allows this. Cookies are distinguished partly based on how long they are stored for. Session cookies are deleted automatically when you close your browser. A session cookie can be used to manage a shopping basket or define which products are of particular interest to you. Permanent cookies, on the other hand, remain stored on your PC. Your browser can tell you how long they are stored for. A permanent cookie can be re-read next time you visit our website. To prevent this, you can delete the permanent cookie after visiting our website. Permanent cookies can be used, for example, to store your preferred language in your browser after you have visited us.
Cookies are also distinguished based on their origin. First-party cookies always come from the website specified in the address bar of your browser. Third-party cookies come from websites that you have not visited directly, but which have been integrated through images or advertising on the first party's website. Your browser can then tell you where the cookies stored on your PC come from.

In accordance with the European Cookie Directive, your consent is required for the setting of permanent cookies that are used for purposes other than to ensure correct communication with the web server.
When you visit our website for the first time, a banner is displayed alerting you to the use of cookies. If you click this banner away or click the "OK" button, you are agreeing either expressly or via your action, to the use of cookies.
If your browser permits it, our web server stores seven further permanent cookies: "cb-enabled", "__utma", "__utmc", "__utmz", "__utmt", "__utmb" and "mf_56b75eed-8362-49be-9b39-75b6859ee397" to enable us to analyse how our website is used. See the next section for more information.
Third party cookies are also used by our web server. These include Google Analytics, Facebook and Mouseflow.
Most browsers are set up to accept cookies. To reject them, please change the necessary settings in your browser. If your browser does not accept cookies, you may not be able to visit all of the pages of our website without problems.

4. Website analysis

4.1 Google Analytics
This website uses Google Analytics, a web analysis service from Google Inc., Mountain View, 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States ("Google"). Google Analytics uses "cookies", text files that are stored on your computer and which permit an analysis of your use of the website. The information generated by the cookie regarding your use of this website is generally transferred to a server owned by Google in the USA and stored there. If IP anonymisation is enabled on this website, Google first truncates your IP address within the Member States of the European Union or in other states of the European Economic Area Agreement. The full IP address is only communicated in full to a Google server in the USA in exceptional cases and truncated there. Google will use this information on behalf of the operator of this website to evaluate your use of the website in order to put together reports on website activities and in order to provide other services related to website use and Internet use. The IP address communicated by your browser as part of the Google Analytics is not merged with other data by Google. You can prevent the installation of cookies by making the appropriate settings in your browser software; we do point out, however, that by doing so you may be unable to use the full functionality of this website. You can also prevent any data generated by the cookie or data relating to your use of this website (including your IP address) from being transferred to Google or being processed by Google by downloading and installing the browser plug-in available via the following link: (https://tools.google.com/dlpage/gaoptout?hl=de).
We would like to point out that Google Analytics has been suffixed with the code "gat._anonymizeIp();" on our website in order to ensure the anonymised capture of IP addresses.
More information about the terms of use and data protection can be found at http://www.google.com/analytics/terms/de.html or https://www.google.de/intl/de/policies/.

Opt-out option
You are able to reject the collection and use of your IP address by Google Analytics at any time, and this action will remain effective in the future. More information on this can be found at https://tools.google.com/dlpage/gaoptout?hl=de.

4.2 Facebook
This website uses the "visitor action pixel" of Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA. If you have agreed to the use of the visitor action pixel (consent in the pop-up window / minimum age 16), we are able to use it to track user activities once they have seen or clicked a Facebook advertisement. This allows us to record the effectiveness of Facebook advertising for statistical and market research purposes. The data captured in this way is anonymous for us. In other words, we do not see the personal data of individual users. This data is stored and processed by Facebook, however. Facebook is able to connect this data with your Facebook account and also use it for its own advertising purposes (https://www.facebook.com/about/privacy). You are able to allow Facebook and its partners to post advertisements on and outside Facebook.

Opt-out option
You are able to reject the collection and use of your IP address by Facebook at any time, and this action will remain effective in the future. More information on this can be found at https://www.facebook.com/settings/?tab=ads.

4.3 Mouseflow
This website uses Mouseflow, a web analysis tool from Mouseflow ApS, Flaesketorvet 68, 1711 Copenhagen, Denmark, in order to record randomly selected individual visits (only with an anonymised IP address). This creates a log of mouse movements and clicks with the intention of playing back individual website visits randomly and deriving potential improvements to the website as a result. The information is not personalised and is not passed on to third parties.

Opt-out option
If you do not want the information to be recorded, you can disable this on all websites that use Mouseflow by clicking the following link: www.mouseflow.com/opt-out/.

5. Newsletter

On our websites, we offer the opportunity to be kept regularly informed about our products, innovations and promotional campaigns via our newsletter. You will receive an electronic newsletter from us because, by sending the newsletter order form, you have given us your consent to use your e-mail address for this purposes, and you have confirmed this order with a second opt-in. Further information on the newsletter form is mandatory and is used to address you with a personalised greeting and to be able to provide you with information tailored to your preferences.

Opt-out option
You are able to revoke your consent at any time and unsubscribe from any of our newsletters. You will find a cancellation link at the end of every newsletter allowing you to do this. The newsletter can also be cancelled through direct contact.

6. Contact forms

The reasons for processing the data collected in our contact forms are based on the purpose of your enquiry. Essentially, we process your information in order to respond to your query. Other reasons for processing this data are outlined below.


6.1    Personal details
We collect your salutation, your name, your address and your postcode so that we know who is contacting us and for what purpose, and so that we can forward your request instantly to the correct person.
The details of your e-mail address are mandatory, since we will use it to process your request depending on the reason for you contacting us. It is not used for any other purpose.
We want you to voluntarily provide your telephone number since we will use it to process your request depending on the reason for you contacting us. Your personal details are stored in our CRM system so that it can be used if you get in touch with us again. It is not used for any other purpose.

6.2    Support requests, complaints
The information you provide us about the product will be stored in the event of a support request along with your personal details in our CRM and SAP system.

6.3    Transfer of your details to authorised distributors
If your enquiry relates to a complaint, warranty claim or similar, we will also transfer this data together with your personal details to the distributor from which you purchased the device, or to another distributor near you so that your request can be dealt with.

6.4    Storage, use and deletion
If your device is repaired or replaced by Wagner, your data will be stored in our support, accounting and logistics system until the statutory storage period has elapsed, and then deleted.

7. InfoNet

Personal data is only captured and stored if you provide this information voluntarily, for example during the registration process or when ordering or as part of the order handling process.
To set up your personal customer account we need the following information from you: Surname, first name, company, address, e-mail address, telephone number and a user name and password of your choice. When you click the "Submit" button, your data will be stored in our InfoNet database. After registration, you will receive confirmation by e-mail after the approval process has been completed that your customer account has been set up. The user name you have provided and your chosen password will also be used as your means of accessing your customer account. You can modify your data in your customer account at any time. To modify the data in your customer account or to delete the account, please contact the InfoNet administration team (infonet@wagner-group.com).
Your access ID and password should be kept secret and must not be shared with third parties. You are obliged to protect your access ID and password against unauthorised access by third parties.

8. Social media, links to third-party websites

Our website contains links to social media (Facebook, YouTube). The buttons to these links are designed so that a connection between your PC and the respective network is only established if you follow the link by clicking it. You are then connected directly with the respective server of the selected social medium. The respective operators of social media networks are responsible for their own data privacy.
This also applies to websites to which our portal links but which are operated by third-party providers. An example of such links would be videos on our main page that are retrieved from YouTube. Information about the data privacy policies of linked pages can be found in the respective providers' data privacy statements.

9. Your rights

9.1    Opt-out of use for advertising purposes
You are entitled to opt out of the use of your data for advertising purposes. To opt out of advertising, please use the contact form. To unsubscribe from the newsletter, please see the relevant section of this data privacy statement.

9.2    Information, blocking, deletion and correction
You have the right to find out about the personal details we have stored about you and also the right to block, delete and correct erroneous data.
In such instances, please use the contact form so that we are able to attend to your request.
If you would prefer to contact Wagner's Data Security Officer to exercise these rights rather than Wagner itself, you are of course welcome to do so. Their contact details can be found in section 1, "General".


General Data Privacy Statement

1. General

J. Wagner GmbH (further legal information can be found in the Legal Information section) is the entity responsible for complying with data protection legislation. The protection of your personal details is important to us. J. Wagner GmbH (hereinafter "Wagner") therefore takes the protection of your personal data very seriously. We have put technical and organisational mechanisms in place to ensure that data protection regulations are observed both by ourselves and by external service providers.

The following data privacy provisions are intended to inform you about how we handle the collection, use, processing and sharing of your personal details.
Our Internet data privacy statement covers all of the issues relating to data privacy on Wagner's websites.

The data privacy statement has a modular structure to make it easy for you to find specific information. By following this link https://go.wagner-group.com/dataprotection you can view or download the complete text as a PDF file.

Personal data is any information that can be attributed to a specific person. This includes, for example, a name, address, telephone number or e-mail address. This data is only used in the context of its intended use (e.g. to process your order / to participate in a competition) and in accordance with legal regulations (credit check) and for postal advertising activities, as well as for other advertising activities provided you have consented to these separately.
Your personal details will only be shared with third parties if this is required for the purpose of carrying out an instruction, e.g. for the transport of ordered goods or if you have previously consented to us sharing this information. These third parties are not permitted to use this data for any other purpose. We also reserve the right to compare or complete your personal details with data that we receive for the same purpose from third parties.

We disclose the personal information we hold about you if we are obliged by law to do so, or if we are obliged by a court ruling, or if the information needs to be shared in order to enforce or protect our general conditions of business or other agreements. This also applies accordingly to the storage of data.

Our employees and the service providing companies engaged by us are obliged to comply with the provisions of data privacy. Access to personal details by our employees is limited to those employees who require the information in order to carry out their designated professional duties.
We make every effort to protect your personal details by taking technical and organisational steps to ensure that these details cannot be accessed by third parties. When communicating by e-mail, we are unable to guarantee complete data security, so we recommend that you send confidential information by regular post.

2. Declarations of consent

During advertising campaigns / competitions etc., we often offer the opportunity for you to find out about our products, innovations and special promotions by consenting to receive post / e-mails / telephone calls and/or newsletters from us.
You are therefore able to receive advertising from us because you have consented to do so. You will only receive an electronic newsletter from us if you have confirmed this subscription with a second opt-in.

3. Opt-out option

You can withdraw your consent at any time - to do this use the contact form on the Wagner website or contact the Data Security Officer directly (contact details can be found under Point 7). To cancel a newsletter you have subscribed to, please use the cancellation link at the end of every newsletter. The newsletter can of course also be cancelled through direct contact.

4. Credit checks

Under the terms of the law and taking account of your interests warranting protection, we are able - following an order from you - to transfer details regarding your credit check to Euler Hermes Forderungsmanagement GmbH, Risk Management Division, PO Box 50 07 40, 22707 Hamburg. This is generally done if a credit limit of € 1,000 is exceeded.

5. Information, blocking, deletion and correction

You have the right to find out about the personal details we have stored about you and also the right to block, delete and correct erroneous data. In such instances, please use the contact form on the Wagner website so that we are able to attend to your request.
If you would prefer to contact Wagner's Data Security Officer to exercise these rights rather than Wagner itself, you are of course welcome to do so (contact details can be found under Point 7).

6. Changes to our data privacy provisions

Wagner reserves the right to modify its data privacy statement at any time to reflect changing legal provisions and requirements, or to make other updates as it sees fit.
Please keep yourself up to date about changes to the data privacy statement by visiting the relevant link from our website to view it.

7. Data Security Officer

For questions about data privacy, please contact our Data Security Officer:

Bettina Herman
T +49 7544 - 1366
F +49 7544 - 1366
Bettina.Herman@wagner-group.com 

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